The new GMU email system MASONLIVE is now available for all students. Powered by Microsoft Outlook Live, it replaces the MEMO (Mason Enterprise Messaging Online) mail system account. Faculty and staff use a different system called Office 365. However, the email address for all students, faculty and staff remains netid@gmu.edu.
For more information on MASONLIVE, see Getting Started and the list of MASONLIVE Tutorials.
Note: New students will first need to go to Patriot Pass to set up a username (NetID) and password. The intial PIN number is your birthdate: mmddyy - with leading zeros (e.g., if you wre born on May 7, 1975 your PIN would be 050775.
Also, when you register on MASONLIVE, you will be taken to a Verify your information section and asked for a password. Enter your G number (including the G). Then, you will enter a new password of your choice that is your Microsoft personal password. You will use this password if you access your MASONLIVE account using www.outlook.com or if you decide to set-up Thunderbird, Outlook or another email client to read your mail. However, on the web version, you will always sign-in with your GMU NetID and password.
MASONLIVE provides the following services:
- A 10GB e-mail mailbox
- The ability to send attachments up to 25MB
- Skydrive—25GB Online Storage for documents, pictures, or any files (private or shared)
- Personal calendar—that can be shared with friends and classmates
- Messenger—IM integrated
- Mobile—Anytime Access
- Spaces—Create your own web space, blog, etc.
- Office Live Workspace—Save, Access and Share Files Online using Word, Excel, PowerPoint & OneNote
E-Mail Address
You may continue to use your same GMU e-mail address: netid@gmu.edu. Alternatively, you can use this address: netid@masonlive.gmu.edu. All e-mail sent from your MASONLIVE account will have this address: netid@masonlive.gmu.edu.
Mail Forwarding
Once you activate and opt-in to your new MasonLive account, all email sent to you at netid@gmu.edu will automatically go to your MASONLIVE account. Any email forwarding from your old MEMO account will no longer work. You will need to set-up new forwarding in MasonLive. For instructions on forwarding, see How to forward your MASONLIVE e-mail to another account. To forward your MASONLIVE email to a mobile phone, see Getting your E-mail on your Mobile Phone.
Using MASONLIVE with Thunderbird and Outlook
Microsoft has detailed instructions on how to set-up various mail clients for use with Windows Live: Access Your Account Using IMAP or POP E-Mail Programs. Please note that your login name will be netid@masonlive.gmu.edu, and your password will be your Microsoft personal password.
Using MASONLIVE with Mobile Devices
MASONLIVE supports POP and IMAP standards and can be pulled into mobile devices. See the following instructions: Getting your E-mail on your Mobile Phone. Please note that your login name will be netid@masonlive.gmu.edu, and your password will be your Microsoft personal password.
Spam Filtering
All email sent to you at netid@gmu.edu will continue to be filtered by IronPort and you will continue to receive daily digests. You can also configure your MASONLIVE account to provide junk filtering. For more information, see Junk E-Mail Settings.
Help
For problems with your MASONLIVE e-mail, please contact the ITU Support Center at 703-993-8870 or support@gmu.edu. For general questions about MASONLIVE, you can also contact lawsupport@gmu.edu, call 703-993-4855 or visit the staff in room 362 of the Law Library (weekdays, 9am-8pm).